General

Customer account

• Managing Account Contacts
• How I can update my credit card / billing information?
• How can I get an invoice or receipt?

API

• What timezone is used for date/time values?
• How to use CoinAPI from Matlab?
• FIX API Logon Troubleshooting.
• Geographic locations and the latency.
• How to solve certificate validation error?
• What protocols can I use to access CoinAPI?

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Security & Privacy

• What should I do if my API key was compromised?
• What information do I need to provide in order to subscribe?
• What security mechanisms does CoinAPI use to protect my data?

Billing & Subscriptions

• How to subscribe to the API?
• How to reactivate my canceled subscription?
• How to cancel my subscription?
• How to upgrade/downgrade my subscription?

FAQ

• What are the benefits of using the WebSocket SDK?
• How trade volume is calculated?
• How I can set custom timezone in the data?
• REST API Requests Limits
• Invalid API Key error for the newly purchased key.
• REST API empty array/collection response and 550 error explained.

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Announcements

• Subscription related API calls now available
• Last volume traded in the symbol listing